How can we help?

Find answers below or email us at [email protected]

Getting Started

Download OffGrid Dose from the App Store, complete the quick onboarding flow, and subscribe to unlock full access. Set your medication, dose amount, injection day, and starting weight. The entire setup takes about 2 minutes — then you're ready to log your first check-in.

No. OffGrid Dose has no accounts, no email sign-up, and no passwords. Your data stays entirely on your device. Just download, subscribe, and start tracking. Privacy by design means we never ask for personal identifiers.

OffGrid Dose supports all major GLP-1 medications including Ozempic (semaglutide), Wegovy (semaglutide), Mounjaro (tirzepatide), Zepbound (tirzepatide), compounded semaglutide, compounded tirzepatide, and custom medications. You can configure any medication name and dosing schedule.

Subscription & Billing

OffGrid Dose offers two subscription options: Weekly at $4.99/week which includes a 3-day free trial, and Annual at $29.99/year (just $2.50/month). Both plans provide full access to all features. The annual plan saves you about 88% compared to weekly billing.

Open your iPhone's Settings app, tap your name at the top, then tap Subscriptions. Find OffGrid Dose in the list and tap Cancel Subscription. You'll retain access to all features until your current billing period ends.

All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the OffGrid Dose charge, and submit your refund request. Apple handles all refund decisions and processing.

Open OffGrid Dose, navigate to the subscription screen, and tap the "Restore Purchases" button. This will verify your active subscription with Apple and unlock full access. Make sure you're signed in with the same Apple ID you originally subscribed with.

If you don't cancel before the 3-day free trial ends, your weekly subscription will automatically convert to a paid subscription at $4.99/week. Apple sends a notification 24 hours before the trial ends so you can cancel if you choose. You can cancel at any time through your iPhone's Settings.

Privacy & Data

No. All health data — injection logs, weight entries, side effects, and progress — is stored exclusively on your device using Apple's SwiftData framework. We have no servers that receive, store, or process your health data. Your information never leaves your iPhone.

No. Progress photos are stored in the app's private, sandboxed storage container on your device. They are not saved to your Camera Roll, not uploaded to iCloud Photos, and not accessible by any other app. Only OffGrid Dose can access them.

All data stored within OffGrid Dose is permanently deleted when you uninstall the app. This includes injection logs, weight entries, progress photos, side effect records, and all settings. This action cannot be undone.

If you have iCloud Backup enabled on your device, your app data may be included in your device's encrypted iCloud backup. This is managed entirely by Apple through your device settings — we don't initiate or control this process. We do not offer our own cloud backup service.

Using the App

OffGrid Dose tracks 8 injection zones across your abdomen and thighs. Each zone is color-coded to show when it was last used. When it's time for your next injection, the app recommends the zone with the longest gap since last use, helping you avoid tissue irritation and improve medication absorption.

Yes. Go to Settings within the app and update your medication or dose at any time. Every change is logged with a timestamp so your history remains accurate. You can switch between supported medications or adjust your dose as directed by your healthcare provider.

Tap the primary action button on the home screen, then follow the guided steps: confirm your injection, select the injection site, log your weight, note any side effects, and optionally capture a progress photo. The entire check-in takes about 15 seconds.

Yes. OffGrid Dose works entirely offline. Since all data is stored on your device, you don't need an internet connection to log check-ins, view your history, browse analytics, or take progress photos. The only feature that requires connectivity is subscription verification on first launch.

Still need help?

Our support team typically responds within 24-48 hours. When reaching out, it helps to include:

  • Your device model and iOS version
  • A clear description of the issue
  • Steps to reproduce the problem
  • Screenshots, if applicable
Email Support

Troubleshooting

Tap the "Restore Purchases" button on the subscription screen. This syncs your subscription status with Apple. If the issue persists, verify your subscription is active in iPhone Settings > your name > Subscriptions. Make sure you're signed in with the same Apple ID you used to subscribe.

The weight chart requires at least one weight entry to display. Log your weight during a check-in or add a manual weight entry. If you've logged entries but the chart is empty, try closing and reopening the app.

Make sure OffGrid Dose has notification permissions enabled. Go to iPhone Settings > OffGrid Dose > Notifications and ensure "Allow Notifications" is turned on. Also verify that your injection day and notification time are configured correctly within the app's settings.

Progress photos are the primary consumer of storage space. Each photo can be several megabytes. To free up space, go to the Photos tab within the app and delete photos you no longer need. Injection logs and weight data use minimal storage.

Unfortunately, once data is cleared from the app, it cannot be recovered by us — we don't store any of your data on our servers. If you had iCloud Backup enabled before the data was cleared, you may be able to restore your device from a previous backup through iPhone Settings > General > Transfer or Reset iPhone > Erase All Content and Settings, then restore from backup.